Help & FAQs

How do I get a trade account?

In the app, open Apply for a trade account, fill in every field, and send it. Our team reviews applications and emails login details once you're approved. The app is for approved trade customers only.

How do I place an order?

Add items from Browse, Scan, or a product page. Open the basket, choose a delivery address, then Pay by Invoice (we review the draft and invoice you) or Checkout (pay now in Shopify's hosted checkout).

Is there a minimum order?

Yes — £150. Delivery dates are approximate. If anything in a delivery doesn't match, email info@k9and.co within 48 hours.

What if something is out of stock?

Out-of-stock products show a bell next to the price. Tap it (or Notify me on the product page) and we'll push you when that variant is back. Tap again to cancel.

How do I scan a barcode?

Use the Scan tab. Point the camera at the barcode; we'll match it to the catalogue. If the camera isn't available you can type the code instead.

How do I delete my account?

Signed-in accounts can Delete account at the bottom of the Account tab. That starts erasure of your account and personal data. You can also use this site's delete-account page or email info@k9and.co.

How do I contact the team?

Signed-in trade buyers can Message the team from the Account tab. Otherwise email info@k9and.co.